Terms and Conditions
1.2 Completed booking forms and full payment must be received prior to the start of the course.
1.3 Bookings can be provisionally made by telephone, provided we receive the completed booking form together with payment within 7 days of the telephone booking.
1.4 Confirmation of our acceptance of your booking will be posted to you
within 7 days of our receipt of your booking form and payment. Your booking
cannot be guaranteed until we have
2.2 For group bookings of 10 or more persons, a non-refundable 25% deposit of the total fee is required with the booking; and the balance of the fee is to be paid at least 3 weeks before the course starts.
2.3 Payment can be made by telephone, by post or in person using Maestro, MasterCard, Visa, Cheque, or Cash (Cash payments may only be made in person at Channel View Centre).
2.4 For bookings made by organisations, an official order or other written document against which we can invoice may, subject to satisfactory credit references, be acceptable in lieu of full advance payment. Please enclose a purchase order with the booking form.
3. Cancellations/transfers by the Council
3.1.1 Cancel a course at any time should the numbers fail to reach a viable minimum.
3.1.2 Cancel or curtail any course at any time due to unsuitable conditions, forecast or prevailing weather conditions, or due to any other factors beyond our control; and or
3.1.3 Cancel a course for any other reason upon giving the Customer not less than 14 days notice, such notice to expire on or before the course start date.
3.1.4 Provided that we will endeavour to offer a suitable alternative course which may include other activities or alternative dates, but if unable to do so or the alternative course offered is unacceptable to the Customer a full refund will be made for all cancelled courses calculated pro rata where applicable.
3.2 The Council shall have no liability
arising from cancellation other than as set out in clause 3.1
4. Cancellations/transfers by the Customer
4.2 Upon receipt of notification of a cancellation or transfer request:
4.2.1 We will use all reasonable endeavours to accommodate your request;
4.2.2 If a mutually acceptable alternative date or activity can be offered at the same value then a transfer will be made with no further cost;
4.2.3 Subject to clause 4.5 below, if a mutually acceptable alternative cannot be found then a full refund will be given, provided the transfer request / cancellation is received by us at least 3 weeks prior to the course start date.
4.3 Any cancellations received less than 3 weeks prior to the course start date are non-refundable.
4.4 Refunds will only be payable by us after the course start date.
4.5 Cancellation of group bookings of 10 or more persons will incur loss of the 25% deposit, and if cancelled less than 3 weeks prior to the course start date, the whole booking fee is non-refundable.
5.2 Certificates will only be awarded if the Centre instructor considers that the Customer displays the appropriate requirements to pass.
5.3 We reserve the right to decline to award a certificate provided that reasons for such decision will be given together with an action plan setting out future training/improvements needed before the Customer can be passed, and a certificate awarded
6. Insurance and loss of property
6.2 The Council will only accept liability for loss, damage or injury resulting directly from the negligence of the Council, its servants or agents.
6.3 We must be notified of lost property within 2 weeks, as any items found are disposed of after this period.
7. Use of own boat/craft
7.2 The Council does not accept liability for any losses, claims, damages or expenses howsoever incurred in connection with the use of the Centre facilities, save to the extent that the same results directly from the negligence of the Council, its servants or agents.
8. Physical Fitness/Swimming ability
8.2 Everyone taking part in a water based course must be able to swim 50 metres in light clothing.
9.2 In providing a safe system of work and to manage associated risks:
9.2.1 We only employ staff trained within national governing body guidelines;
9.2.2 We provide a range of quality personal protective and safety equipment for Participants comfort and safety;
9.2.3 we provide appropriate equipment for your course;
9.2.4 we teach to national governing body recommendations and guidelines;
9.2.5 we have robust management and safety systems which have been inspected by approved bodies such as the Adventurous Activities Licensing Service (AALS), Royal Yachting Association (RYA), British Canoe Union (BCU) and Welsh Canoeing Association (WCA); and
9.2.6 we reserve the right to modify or cancel an activity if we feel that there are unmanageable risks.
9.3 All Participants must comply at all times fully and promptly with all safety regulations and instructions issued by the Centre, its staff and or its instructors; and Participants must not do anything (or omit to do anything) which may cause damage or loss to the property or facilities of the Centre or other Participants or cause nuisance, annoyance, disturbance, inconvenience or injury to any other persons on the premises. The Council reserves the right to terminate the stay/use of Centre facilities of any person(s) whom it reasonably considers to be in breach of this condition 9.3, and such persons may be required to leave the Centre’s property forthwith. No refunds will be made in this event, and the Council will not accept liability for any expenses, claims, losses or costs incurred as a result of such termination.
9.4 Rings, chains, earrings and other items of jewellery must be removed or taped over before participating in any Centre activity or course.
10. Medical and dietary declarations
10.2 You must also indicate on the booking form if you have any disability, special requirements or dietary needs of which we may reasonably need to be aware.
11. Under 18 Participants
11.2 We will not accept responsibility for Under 18s until the course start time; and they must be picked up promptly at the course finish time.
12. Errors and Omissions
12.2 You will be informed of any relevant changes when your booking is processed and will be given the opportunity to cancel your booking without penalty if you wish.
13. Data Protection/Privacy
13.2 We may occasionally take photographs of Participants for publicity purposes, including reproduction on our website, and in submitting your booking you are indicating your consent to the same, unless you mark the box on the booking form to indicate otherwise.